Where is my order?

We ship orders within 48 hours of them being placed, and can take 5-7 business days to arrive at your shipping address. If your order is taking longer to arrive, please email hello@thehubhometrader.com.au

Can l track my order?

Yes.  Once we have shipped your parcel, you will receive an email with a tracking number. You can use this number to track its progress through Australia Post.

Can l cancel my order?

Unfortunately no. As soon as your order is received, we start picking and packing. 

What is Afterpay?

Afterpay is a payment platform that allows you to buy what you want today and pay in four equal installments, due every fortnight.  Visit Afterpays website for more information.

I am having trouble paying with Afterpay, can you help?

Send us an email if you are having trouble: hello@thehubhometrader.com.au

What is your physical store address?

215 Carp Street, Bega, NSW 2550.

We are located on the Sapphire Coast of NSW - an untouched part of Australia and we think you would love it! Come and visit, you won't be disappointed.

What happens if my order arrives damaged?

Let us know as soon as you receive your order. Email hello@thehubhometrader.com.au

Do you ship outside of Australia?

No. We only ship within Australia at the moment, but who know what the future holds...